The ITIL Practitioner Certificate in IT Service Management (ITIL
Practitioner) is a proof that certified person has a deep knowledge in
one of the ITIL processes. As the name of the certificate indicates,
practitioner certification is not only about understanding but also
about practice and speciality.
Currently there are 3 different areas covered by practitioner certification. These are:
- Release and Control (ITIL Practitioner Release and Control Certification)
- Support and Restore (ITIL Practitioner Support and Restore Certification)
- Agree and Define (ITIL Practitioner Support and Restore Certification)
Each
of the practitioner certifications is a pass to the manager's
certificate. It is good to know that the best ITIL managers are
certified in all the areas mentioned above - this is because manager's
certificate is not about only one area but about all of them. That's why
it is worth to deeply understand all aspects of ITIL processes before
attending to manager's certificate.
Practitioner level is
dedicated usually for team leaders and specialists who would like to
spread out their knowledge onto new subjects. The courses are highly
recommended befor taking the exam. The average training for one set of
processes mentioned above takes 5 days and is followed by the exam.
The
practitioner exam is very simillar to the foundation exam and consists
of 40 questions - multiple choice. 26 points are required to pass the
exam. Please note that before taking practitioner exam you have to
posses ITIL Foundation Certification.